Beamery's User Insights Report is designed to enhance skills-based hiring, provide actionable workforce intelligence, and enrich the talent experience. By offering detailed insights into user engagement and activities on the platform, Beamery enables individual team members to track their performance against common targets. Managers can evaluate team productivity, recognize top performers, and identify training opportunities. The User Insights Report is another way Beamery is committed to optimizing an organization's talent operations.
Accessing the User Insights Report
Navigate to the User Insights Report by clicking on it in the left-hand navigation menu from any page in Beamery.
Key Performance Indicators (KPIs)
The User Insights Report includes the following KPIs to allow team leaders to monitor and analyze user activities:
- Total Number of Licenses: The total number of paid licenses assigned to a user. These are licenses that have not been deleted or disabled within the selected date range.
- Active Users: Defined as any user who has taken one or more of the tracked actions (listed below) during the selected date range. A full list of the tracked actions used to define an ‘Active User’ can be found here.
- Activity Ratio: The percentage of licenses that have been active within the selected date range.
The updated definition of Active Users no longer includes logging in as a valid action. This means, in order to be counted as active, a user must log in and performed a tracked action (listed below). This aims to encourage talent teams to focus on actions that lead to a candidate interaction and, as a result, may result in fewer active users than seen in previous reports.
Detailed Activity Metrics
The following metrics will reflect the date range chosen at the top of the report. Choose as many data points from the dropdown as needed.
- Contacts Created
- Global Tags Added
- Candidate Replies Added
- Conference Event Engagements Added
- Emails Added
- Exploratory Visits Added
- Hiring Manager Notes Added
- Notes Added
- InMails Logged
- Direct Messages Sent.
- Phone Calls Added
- Meetings Added
- Scheduled Calls Added
- SMS Added
- Social Media Activities Added
- Voicemails Added
- Tasks Added
- Tasks Completed
- Campaign Messages Sent
- Pool Contacts Added
- Pool Contacts Updated
- Pool Contacts Removed
A number of other metrics are available via “Export to CSV”. Choose the metrics most relevant to you by selecting them from the drop down under Individual User Activity. In order to export all metrics, select All Activities at the top of the dropdown menu. For more details on all metrics available in the User Insight report please refer to the Reporting FAQ.
In this section, switch to Team Activity to see aggregate totals by Team.
Beamery welcomes feedback from customers interested in reporting on additional metrics. Please submit feedback if there are additional activities you want to see included in the report via the Product Feedback form.
Utilizing the User Insights Report
For Individual Users: Track activities to meet personal targets, enhance contributions to the team, and identify areas for professional development. Filter by an email address.
For Managers:
Explore aggregated metrics by team. Teams can be set up to reflect the location or function of your team which can be helpful to quickly find high performing teams to share best practices to encourage adoption. If you’re not familiar with how teams work in Beamery, please reach out to your CSM to learn more.
Enhancing Skills-Based Hiring
Beamery enables recruiters to focus on candidate skills and competencies. The User Activity Report helps ensure that team members are actively engaging with candidates on Beamery.
Providing Workforce Intelligence
By analyzing user activities, organizations gain valuable insights into team performance and engagement. This data supports informed decision-making regarding resource allocation and training needs.
Enriching the Talent Experience
Monitoring interactions with candidates ensures timely and meaningful engagement. By keeping track of communications and touchpoints, Beamery helps enhance the insights into how team members are leveraging the platform to find and nurture talent.
Common Use Cases
- Identify Training Needs: Detect areas where team members may require additional training or support.
- Optimize Workflows: Comparing KPIs across users or teams can reveal performance trends and areas for improvement.
- Enhance Accountability: Provide transparency into team activities to foster a culture of accountability and performance.
- Support Performance Reviews: Supply objective data to inform evaluations and recognize high-performing employees.
- Onboarding New Recruiters: Track the adoption rate of new team members to ensure they are effectively integrating into the workflow.
- Resource Allocation: Adjust team assignments based on activity levels and workload distribution.
- Training & Mentorship: Identify top performers to support trainings and boost team productivity.
Conclusion
The User Insights Report is a powerful tool within Beamery that supports skills-based hiring, delivers valuable workforce intelligence, and enhances the talent experience. By providing detailed insights into user activities, it empowers both individual team members and managers to optimize performance and engagement.