For Beamery customers with a Workday integration, if you discover a candidate or vacancy is not appearing in Beamery or a vacancy is not in sync with the integration platform, please provide the following information when submitting a ticket so that support can investigate further:
For candidates not appearing in Beamery, please provide:
- Beamery Candidate URL
- Candidate ATS ID
- Screenshot of candidate name in your integration
For vacancies not appearing in Beamery or not in sync with the integration platform, please provide:
- Vacancy Name
- Vacancy ATS ID
- Vacancy ID in Beamery (if applicable)
- If an update isn't syncing, please provide the update
- Date & time of when the update was made
- Date & time of when the candidate applied for the role (if applicable)
- Screenshot of showing the vacancy status in your integration
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