Submitting a Ticket for a Workday Integration Related Issue

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For Beamery customers with a Workday integration, if you discover a candidate or vacancy is not appearing in Beamery or a vacancy is not in sync with the integration platform, please provide the following information when submitting a ticket so that support can investigate further:

For candidates not appearing in Beamery, please provide:

  • Beamery Candidate URL
  • Candidate ATS ID
  • Screenshot of candidate name in your integration

For vacancies not appearing in Beamery or not in sync with the integration platform, please provide:

  • Vacancy Name
  • Vacancy ATS ID
  • Vacancy ID in Beamery (if applicable)
  • If an update isn't syncing, please provide the update
  • Date & time of when the update was made
  • Date & time of when the candidate applied for the role (if applicable)
  • Screenshot of showing the vacancy status in your integration

 

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