Submitting a Ticket for a Workday Integration Related Issue

For Beamery customers with a Workday integration, if you discover a candidate or vacancy is not appearing in Beamery or a vacancy is not in sync with the integration platform, please provide the following information when submitting a ticket so that support can investigate further:

For candidates not appearing in Beamery, please provide:

• Beamery Candidate URL
• Candidate ATS ID
• Screenshot of candidate name in your integration

For vacancies not appearing in Beamery or not in sync with the integration platform, please provide:

• Vacancy Name
• Vacancy ATS ID
• Vacancy ID in Beamery (if applicable)
• If an update isn't syncing, please provide the update
• Date & time of when the update was made
• Date & time of when the candidate applied for the role (if applicable)
• Screenshot of showing the vacancy status in your integration