Contacting Beamery Product Support

Have more questions? Submit a request

In order to get your support request or question addressed as quickly and efficiently as possible, here are the recommended steps to follow:

  • First, search by keyword in the Help Documents to see if your issue or question was previously addressed.
  • If you do not see a similar issue, please raise a case with us by using the Submit a Request button, email or via chat.
  • Include as much detail as possible when completing your support request. Please be sure to provide all of the details below: 

    • Please input the email address of the person(s) experiencing the issue, if someone other than yourself 
    • Are users accessing Beamery via a PC or Mac
    • How many users are impacted by the issue?  
    • Have you identified a workaround solution?  Yes or No
    • Is this happening in multiple browsers
    • Important to provide all of this information:
      • State the problem you are experiencing
      • Outline the detailed steps you are taking to allow replication of  the issue
      • Include where you were in Beamery when when the issue presented itself
      • If there was an error message, what was it
      • Share screenshots 
  • What troubleshooting steps have you already taken?

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