In order to get your support request or question addressed as quickly and efficiently as possible, here are the recommended steps to follow:
- First, search by keyword in the Help Documents to see if your issue or question was previously addressed.
- If you do not see a similar issue, please raise a case with us by using the Submit a Request button, email support@beamery.com or via chat.
-
Include as much detail as possible when completing your support request. Please be sure to provide all of the details below:
- Please input the email address of the person(s) experiencing the issue, if someone other than yourself
- Are users accessing Beamery via a PC or Mac
- How many users are impacted by the issue?
- Have you identified a workaround solution? Yes or No
- Is this happening in multiple browsers
- Important to provide all of this information:
- State the problem you are experiencing
- Outline the detailed steps you are taking to allow replication of the issue
- Include where you were in Beamery when when the issue presented itself
- If there was an error message, what was it
- Share screenshots
- What troubleshooting steps have you already taken?
Comments
0 commentsPlease sign in to leave a comment.