In order to get your support request or question addressed as quickly and efficiently as possible, here are the recommended steps to follow:

• First, search by keyword in the Help Documents to see if your issue or question was previously addressed.
• If you do not see a similar issue, please raise a ticket with us by using the Submit a Request button, emailing support@beamery.com, or via Chat.

• Include as much detail as possible when completing your support request. Please be sure to provide all of the details below:

  • Important information to provide:

    • State the problem you are experiencing
    • Outline the detailed steps you are taking to allow replication of the issue
    • Provide links/URLs to the affected Contact, Vacancy, Pool, Campaign etc.
    • Include where you were in Beamery when you experienced the issue
    • Error message(s)
    • Screenshots 
    • What troubleshooting steps have you already taken?
    • Does the issue occur when accessing Beamery in the browser's Incognito Mode?
    • For Workday-specific issues please see this KBA
  • Provide the email address of the person(s) experiencing the issue, if someone other than yourself. 
  • How many users are impacted by the issue?  
  • Have you identified a workaround solution?  Yes or No?
  • Is this happening in multiple browsers? If so, which ones?
  • Are users accessing Beamery via a PC or Mac?
    

• Information about Beamery's SLAs can be found here. 

• To open a Feature Request, provide the relevant details here and click Submit. Your request will be reviewed by the team and sent to our Product Team for further review.