Contacting Beamery Product Support

In order to get your support request or question addressed as quickly and efficiently as possible, here are the recommended steps to follow:

First, search by keyword in the Help Documents to see if your issue or question was previously addressed.
If you do not see a similar issue, please raise a ticket with us by using the Submit a Request button, emailing support@beamery.com, or via Chat.
Include as much detail as possible when completing your support request. Please be sure to provide all of the details below:
- Important information to provide:
  - State the problem you are experiencing
  - Outline the detailed steps you are taking to allow replication of the issue
  - Provide links/URLs to the affected Contact, Vacancy, Pool, Campaign etc.
  - Include where you were in Beamery when you experienced the issue
  - Error message(s)
  - Screenshots
  - What troubleshooting steps have you already taken?
  - Does the issue occur when accessing Beamery in the browser's Incognito Mode?
  - For Workday-specific issues please see this KBA
- Provide the email address of the person(s) experiencing the issue, if someone other than yourself.
- How many users are impacted by the issue?
- Have you identified a workaround solution? Yes or No?
- Is this happening in multiple browsers? If so, which ones?
- Are users accessing Beamery via a PC or Mac?

To open a Feature Request, provide the relevant details here and click Submit. Your request will be reviewed by the team and sent to our Product Team for further review.