Contacting Beamery Product Support

In order to get your support request or question addressed as quickly and efficiently as possible, here are the recommended steps to follow:

• First, search by keyword in the Help Documents to see if your issue or question was previously addressed.
• If you do not see a similar issue, please raise a case with us by using the Submit a Request button, email support@beamery.com or via chat.

• Include as much detail as possible when completing your support request. Please be sure to provide all of the details below: 

  • Please input the email address of the person(s) experiencing the issue, if someone other than yourself 
  • Are users accessing Beamery via a PC or Mac
  • How many users are impacted by the issue?  
  • Have you identified a workaround solution?  Yes or No
  • Is this happening in multiple browsers
  • Important to provide all of this information:
  • State the problem you are experiencing
  • Outline the detailed steps you are taking to allow replication of  the issue
  • Include where you were in Beamery when when the issue presented itself
  • If there was an error message, what was it
  • Share screenshots 
• What troubleshooting steps have you already taken?