How do I schedule or edit automatic follow up emails in a campaign?

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You can schedule messages to send at the best time to target prospects and candidates. You can schedule a single message or automatic follow ups when creating a new campaign.

Schedule timing of single touch point

1. Once you have composed the first touch point of your campaign, you can schedule when you would like it to send. The default option is for the message to send immediately, however you can send with a delay.

2. Click on the dropdown within the 'Touch 1' scheduling window to select either 'Send after delay' or 'Send on a specific date'.

  • With 'Send after delay' you can decide in how many days, at what time and according to which time zone you would like to send the first message.
  • With 'Send on a specific date' you can choose the exact date you would like the message to be sent as well as what should happen if contacts are added to the Campaign after that date. 
    • Send immediately 
    • Do not send


NOTE: You can select a new default time zone in Settings. Click on the dropdown at the top right of the screen with your name and select Settings. Then choose your new default time zone on the Account Information page (you will already be on this page after clicking 'Settings').

Schedule automatic follow up

NOTE: Dynamic or Triggered campaigns only

1. If you're creating a Dynamic or Triggered campaign, scroll down and click on the 'Add new message' in the bottom left of your screen to add another touch point to your campaign.

2. Before composing your second touch point, you can select the rule upon which your next touch point will send according to a selection of recipient actions. You can do this in the touch point scheduling window on the left. You can select from the following options:

  • If "no reply" to previous touch
  • If "reply" to previous touch
  • If "no click" to previous touch
  • If "click" to previous touch
  • If "no open" to previous touch
  • If "open" to previous touch

3. Once you have selected a rule to trigger the second touch point and specified when you would like to send it (no. of days after the first touch point is sent), you can compose your second touch point.

NOTE: The number of days later in this context always refers to the previous touchpoint in the campaign as opposed to when the first campaign message was sent.

4. To delete a touch point, simply click 'delete' within the touch point scheduling window.

5. Now that you have scheduled your first automatic follow-up email, you can add additional follow-ups to your campaign in the same way.